Student Success Coordinator

Avondale University is seeking applications for a Student Success Coordinator, to join the Deputy Vice Chancellor Academic (DVCA) office on the Lake Macquarie campus on a full-time, 2-year contract with the possibility of extension.

Be part of the transformation.

This important role is responsible for supporting students with a focus on all equity group students. You will be responsible for coordinating all student support services, working closely with students and staff to ensure Avondale’s students are supported to do their best.

What will you do?

Some of the main duties will include:

• Coordinate the administration and delivery of all student support services and facilitate communication of key information regarding student support services between all relevant parties.
• Sensitively and confidentially manage complex student cases where greater than usual support may be required and ensure communication of outcomes and follow-up actions.
• Be the key point of contact for Course Convenors seeking to refer students to support services, and for students independently seeking advice regarding support services.
• Contribute to effective communication and collaboration across functional areas of academic staff, professional staff, support service staff, and students.
• Undertake ongoing review of processes, keep informed of best practices across the sector, and work with the Student Support Committee to ensure continuous improvement and enhanced delivery of support services to Avondale’s diverse cohort of students.
• Ensure compliance with university and government record keeping and reporting requirements and manage sensitive student data in a confidential and professional manner.

About you

To be successful in the Student Success Coordinator Role, you will be a highly motivated individual with great interpersonal skills and the ability to communicate effectively and support Avondale’s students.

Essential criteria

• A willingness to strongly support the mission, values, and ethos of Avondale.
• Tertiary qualification/s in a relevant discipline (e.g. Welfare, Social Work, Psychology), or an equivalent combination of skills, experience, and qualifications
• Advanced interpersonal and communication skills and a commitment to professional, collaborative and collegial behaviour (the appointee will be required to interact diplomatically with Avondale students, staff and administration as well as other stakeholders).
• Demonstrated ability to exercise independent and informed judgement in problem-solving.
• Capacity to develop a working knowledge of Avondale’s academic programs, procedures, and policies (demonstrated by previous experience in mastering complex information)
• Ability to maintain strict confidentiality.
• Demonstrated use of initiative and responsiveness in managing tasks and achieving goals.
• Demonstrated organisational and time management skills, attention to detail, and precision.
• Excellent IT skills across a range of programs including Word and Excel and capacity to adapt to new software.
• Demonstrated experience in coordinating programs that enhance the student/client experience and facilitate engagement and retention.
• Cooperate with all work health and safety policies and procedures related to the work being undertaken and ensure that their actions or omissions do not impact on the health and safety of others at Avondale. Promote a safe workplace and identify unsafe practices.
• Understand and support equal opportunity principles.

Desirable Criteria

• Experience in a Christian higher education support context or other context where similar knowledge could be applied.
• Experience in record keeping, analytics, and report writing.
• Student-facing support experience.
• Understanding of an on-line learning environment.

Special Job Criteria

• This position has been classified as “child related work’. In accordance with relevant legislation, prohibited person are not permitted to apply for positions that are classified as “child related work”. Accordingly, candidates will be required to undertake a working with Children Check, identity verification and referee checks as part of the recruitment process. For more information on how to apply for the clearance, please visit the Office of the Children’s Guardian website ://www.kidsguardian.nsw.gov.au/working-with-children/working-with-children-check.
• There will be a requirement to support students across both the Lake Macquarie and Sydney campuses as well as to support Avondale students studying online remotely.
• There will be a requirement to work outside of standard business hours depending on student and organizational needs.
• Travel between Lake Macquarie and Sydney campuses may be required.
• Restrictions on leave during peak periods may apply.

Why work at Avondale?

• Values driven organisation.
• Compressed working week with half day Friday’s.
• Heavily discounted further study options.
• Discounted school fees for attendance at Adventist schools.
• Free access to Avondale Libraries.
• Café on Lake Macquarie Campus.
• Discounted gym memberships.
• Free access to onsite 25 metre heated swimming pool on Lake Macquarie campus during opening hours.
• Free access to onsite ovals, tennis courts, squash courts and Auditorium on Lake Macquarie campus during opening hours.

Please visit www.avondale.edu.au/employment for the full job description and details of this position. For further information about the role, please email Avondale University’s People and Culture Manager at [email protected].

Email your application to [email protected], including:

• A resume (four-page maximum)
• A statement addressing the selection criteria
• Contact details of three referees

Salary: Avondale Higher Education Worker Level 6 $83,870 – $93,711 per annum, plus superannuation.

Please note that we will be conducting interviews as applications come in, so please do not delay in submitting your application.

Applications close on 28 February 2025

Applicants must have the right to work in Australia. Avondale is an equal opportunity employer and reserves the right to make a delayed appointment, not appoint, or appoint by invitation.