Service Delivery Lead and Clinical Support

• Are you passionate about health & wellness?
• Do you thrive on providing an exceptional client experience?
• Want to be part of a high-functioning, fun-loving team?

About Us:
Vitality Works is a leading provider of corporate wellness programs and health solutions, committed to fostering healthier workplaces across New Zealand and Australia. As part of the Sanitarium Health and Wellbeing Group, we focus on driving positive change in health and wellbeing for individuals and organizations.

Role Overview:
We are looking for an experienced and motivated Service Delivery Lead and Clinical Support to oversee the successful delivery of our occupational health & injury prevention programs. This role will be instrumental in ensuring the highest standards in clinical practice, program implementation, and client satisfaction. You will work closely with a diverse team of health professionals and operations staff to ensure seamless service delivery and measurable impact.

Key Responsibilities:

• Service Delivery Management: Oversee the end-to-end delivery of health programs, ensuring they meet the client’s objectives and standards of care.
• Clinical Leadership: Provide clinical guidance and support for a multidisciplinary team of health professionals, including training, upskilling, and supervision.
• Quality Assurance: Implement and monitor quality control processes to maintain high clinical standards across all services.
• Client Relationship Management: Act as a point of contact for key clients, building and maintaining strong partnerships to understand and exceed client expectations.
• Data Analysis and Reporting: Evaluate program outcomes and present data-driven insights to improve service offerings and client satisfaction.
• Continuous Improvement: Drive innovation in wellness solutions, keeping up-to-date with industry best practices and emerging health trends.

Key Requirements:

• Registered health professional (e.g., nurse, physiotherapist, dietitian) with current practicing certificate.
• Experience in clinical practice, ideally with a focus on occupational health, public health, or corporate wellness.
• Proven experience in managing health programs and/or service delivery in a healthcare or wellness setting.
• Strong leadership skills with the ability to motivate and support a multidisciplinary team.
• Excellent communication and interpersonal skills, with experience in client relationship management.
• Analytical skills for data reporting and program evaluation.
• A passion for health and wellbeing, with a proactive approach to promoting workplace wellness.

What We Offer:

• Opportunity to make a positive impact on health and wellbeing in workplaces across New Zealand.
• A supportive and collaborative team environment.
• Professional development opportunities and career progression.
• Competitive salary package.

If you are a dedicated health professional with a passion for wellness and a track record of service delivery excellence, we would love to hear from you.