Supporter Care and Regular Giving Officer

ADRA Australia is seeking an experienced and enthusiastic Supporter Care and Regular Giving Officer.

About us 

The Adventist Development and Relief Agency (ADRA) is the official humanitarian agency of the Seventh-day Adventist Church.  As part of the global ADRA network which reaches into more than 118 countries, we are motivated by our faith, to enable people and communities in Australia, the South Pacific, Asia and Africa to improve their health and livelihoods and assist people to prepare for and recover from disasters around the world. 

What will you do? 

Some of the duties include:

• Nurturing and strengthening relationships between ADRA and its supporters,
• Helping to grow supporter engagement, retention and revenue, particularly in the areas of new supporters, regular giving and mid-value supporters,
• Receiving phone calls, responding to email enquiries or supporter complaints,
• Maintaining ADRA Australia’s database, processing phone donations, and other administrative tasks as required.

Essential Criteria 

• Commitment to the purpose of ADRA, and to the achievement of our overall strategy and priorities with demonstration of our ADRA values and desired team culture lived out in all aspects of work practice;
• Willingness to work within a Christian ethos with conduct that is respectful of the beliefs and practices of the Seventh-day Adventist Church when in the workplace or otherwise representing ADRA Australia;
• Interpersonal skills and cultural competence, with the ability to interact with people from various backgrounds and ages and deliver exceptional customer service;
• Positive attitude, attention to detail, and proficiency in Microsoft Office;
• 3 years+ experience in customer service, office administration and/or sales;
• Demonstrated competency in telephone, written, verbal and e-mail communication and presentation skills;
• Organisational skills, and database management ability.

Desirable Criteria

• Experience with maintaining CRM records (ideally SalesForce) and experience with Microsoft  

Benefits:

• Hybrid office and remote working model
• NFP salary packaging options, plus meals and entertainment benefits
• Employee Assistance Program

How to Apply

The Job Description that will give you more specific information on this exciting and challenging role can be found at https://www.adra.org.au/work-with-us. 

To apply, candidates should address the selection criteria in their application letter providing examples of past experiences and qualifications. Please forward your application letter, resume and the completed Employment Application form along with the names of three work related referees to: [email protected].

If you have questions or need further information, please contact:
Gianina Coutts, Human Resources Coordinator for ADRA Australia,
Phone +61 2 9473 9525 or email: [email protected]

ADRA Australia is a child safe, PSEAH committed and inclusive EEO employer.

The successful applicant will have the legal right to live and work in Australia at the time of application.

ADRA Australia reserves the right to fill this position at its discretion at any time.